Three Technologies The Custom Companies, Inc., Uses to Serve Clients

The Custom Companies, Inc pic

The Custom Companies, Inc
Image: customco.com

For more than 30 years, Perry Mandera has led The Custom Companies, Inc., a transportation and logistics service provider based in North Lake, Illinois, as president and owner. Under the leadership of Perry Mandera, The Custom Companies uses a range of technologies to serve it clients. Below are three of these technologies:

1. Cheetah Dispatch. A dynamic and comprehensive software, Cheetah Dispatch allows The Custom Companies drivers to access a variety of information, including automatic pickup times and proof of delivery documents. This is provided through each driver’s satellite-tracked tablet and helps the company offer real-time visibility of deliveries and reduce unnecessary paperwork.

2. Warehouse Management System (WMS). Used in coordination with The Custom Companies’ pick and pack and fulfillment service, the WMS allows customers to track their inventory with ease. Thanks to the electronic inventories maintained by the WMS, customers can see their products from the point they are received by The Custom Companies until they are delivered.

3. Dock Management System (DMS). This technology sets the industry standard for dock management systems. The propriety DMS is completely paperless and relies on unique bar codes that are attributed to each shipment. This allows The Custom Companies to move freight quickly and minimize delays and errors.

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Benefits of Choosing The Custom Companies, Inc.

 

The Custom Companies, Inc pic

The Custom Companies, Inc
Image: customco.com

A longtime Chicago entrepreneur, Perry Mandera has served as president of The Custom Companies, Inc., for more than three decades. Over that time period, Perry Mandera has built his company into a leading provider of transportation and logistics services.

There are many qualities that separate The Custom Companies, Inc., from the competition. For starters, the company offers transit services that consistently rank among the fastest in its region and nationwide. It is able to do this by having control over the entirety of the logistics chain, controlling its own direct line services, and minimizing the amount of time a shipment is handled, which in turn lowers the number of potential situations that can hold up a shipment between its origin and destination, making the overall trip faster.

In addition to its domestic services, The Custom Companies, Inc., also offers service to Canada, transporting items every week. The company is qualified to handle all the paperwork involved in these transactions, including providing a Certificate of Origin, Commercial Invoice, and North American Free Trade Agreement (NAFTA) documentation.

Insights That Led to the Launching of The Custom Companies, Inc.

 

The Custom Companies, Inc pic

The Custom Companies, Inc
Image: customco.com

Perry Mandera guides The Custom Companies, Inc., and provides a host of transportation solutions that meet the needs of clients across North America, including Puerto Rico, and Hawaii. In early 2016, Perry Mandera was interviewed for The Custom Communicator newsletter on the occasion of the company’s 30th anniversary.

Recounting his reasons for wanting to establish a firm that has grown from five to 600 employees over the years, Mr. Mandera described wanting to create a “one-stop-shop” approach that would simplify the lives of shipping managers. This related to sales management experience taking calls that often indicated that clients would be interested in an expanded range of services under one roof.

These insights led to the idea of “One Call Does It All” being taken successfully to the transportation marketplace. As Mr. Mandera remembers it, there were numerous obstacles in the way of attaining specific goals during the first decade. Primary among them was simply convincing customers that their full range of transportation needs could be met by just one group of companies.

The Custom Companies, Inc.’s First Employee Recounts Early Years

The Custom Companies pic

The Custom Companies
Image: customco.com

As the founder of The Custom Companies, Inc., Perry Mandera provides coast-to-coast transportation solutions spanning air and land. Perry Mandera’s firm celebrated 30 years in the business in 2016, and the company newsletter featured an interview with him and the firm’s first employee Dianna Ryan.

Joining the company in 1986, Ms. Ryan was there as operations expanded from a small freelance basis to more than 600 employees. She recalls that there was on ethos of accomplishing everything necessary “to get the job done” in the early days, even if that entailed 14 hour workdays.

There was a tight-knit aspect of operations, where personal competencies were strongly valued, and she worked to create company norms and best practices from the outset. Ms. Ryan has witnessed firsthand the organization’s transformation into a departmentally structured company with checks and balances at multiple levels. She speaks about her position remaining extremely challenging and values how Mr. Mandera encourages thinking outside the box.